Why Join Intellia?
Our mission is to develop curative genome editing treatments that can positively transform the lives of people living with severe and life-threatening diseases.
Beyond our science, we live our four core values: One, Explore, Disrupt, Deliver and feel strongly that you can achieve more at Intellia. We have a single-minded determination to excel and succeed together. We believe in the power of curiosity and pushing boundaries. We welcome challenging thoughts and imagination to develop innovative solutions. And we know that patients are counting on us to make the promise a reality, so we must maintain high standards and get it done.
We want all of our people to go beyond what is possible. We aren’t constrained by typical end rails, and we aren’t out to just “treat” people. We’re all in this for something more. We’re driven to cure and motivated for change. Just imagine the possibilities of what we can do together.
How you will Achieve More with Intellia:
As the Helpdesk Manager, you will lead and manage the Desktop Support team including selection, mentoring, training, feedback, and performance evaluations. Day to day, you will focus on exemplary customer service to internal users, collaborating on department wide remediation efforts. Other responsibilities include:
Monitoring and analyzing daily, weekly, monthly, and YTD reports and stats to report on progress, trends and develop business solutions.
Providing escalation support to Desktop Support Engineers.
Meeting regularly with management to identify issues and concerns. Identify opportunities and present possible solutions for improved efficiencies with a comprehensive plan and pricing.
Collaborating with internal partners like HR and Operations to implement new technologies to improve operational efficiency
Creating detailed documentation indicating system standards, necessities, operations, and protocols.
Partnering with HR Team, other departments and MSP to improve the onboarding and offboarding process.
About You:
Do you describe yourself as a critical thinker, results and detailed oriented, and effective at managing multiple priorities? If so, we encourage you to apply. The ideal candidate will have managerial experience with a Bachelor’s degree preferred. You should be able to demonstrate troubleshooting a wide range of technical problems.
Meet your future team:
The IT team is a dynamic, energetic, and passionate group of 11 individuals. You will report directly to the Sr. Manager, Infrastructure and Operations. This hiring manager oversees the Desktop Support group and System Administrator group.
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EEOC Statement: Intellia believes in a diverse environment, and is committed to equal employment opportunity for all its employees and qualified applicants. We do not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Intellia will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.